Returns Requests & Warranty Claims
To submit a claim and to obtain repair or warranty replacement within terms of BELTRON warranty, please submit a claim submission form to obtain a Return Merchandise Authorization (“RMA”) number on the basis of the dated purchase receipt. RMAs are valid for ten (10) days. We will validate your request and respond with further instructions. Once your claim has been received and verified, please allow 7 business days for your warranty to be processed.
BELTRON DOES NOT ASSUME ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES UNDER THIS LIMITED WARRANTY.
Authorized Dealer means any distributor, reseller or retailer that was authorized by BELTRON at the time of the sale to sell authentic BELTRON products in the jurisdiction where it sold the product, and that sold the product in unused, new condition and in its original packaging.
Any fact related to a warranty claim to BELTRON, including the nature of the defect, whether the product was purchased from an Authorized Dealer, and the authenticity of the Product. Any representation of a claimed Manufacturing Defect that was known to be caused completely or partially by (A) any use other than Intended Use, (B) neglect, misuse- abuse by anyone other than BELTRON’s employees, (C) tampering or modifying of the Product by anyone other than a BELTRON employee, (D) accident (other than a malfunction that would otherwise qualify as a Manufacturing Defect),(E) exposure of the product to extreme heat, sun, light, liquids, sand or other contaminants, or (F) acts outside the control of BELTRON, including without limitation storms, acts of God, earthquake, fire or flood, is considered fraud. By submitting you have read and acknowledge all that is mentioned above.
TERMS AND CONDITIONS
BY SUBMITTING A WARRANTY REQUEST, YOU ARE AGREEING TO THE FOLLOWING TERMS AND CONDITIONS: IN CASE OF FRAUD OR MISREPRESENTATION AS DESCRIBED ABOVE, BELTRON RESERVES THE RIGHT TO WITHHOLD ALL WARRANTY COVERAGE OR CLAIMS. BELTRON IS NOT RESPONSIBLE FOR PRODUCTS THAT GET LOST IN SHIPPING AND HAVE NOT BEEN RECEIVED BY BELTRON . WHEN SHIPPING A PRODUCT BACK TO BELTRON WE REQUIRE THAT YOU SHIP BACK WITH A TRACKING SERVICE. THIS WILL MINIMIZE THE POSSIBILITY OF AN ITEM GETTING LOST IN THE MAIL. IF THE ITEM WAS NOT RECEIVED BY BELTRON THE WARRANTY WILL BE CONSIDERED VOID. BELTRON AT ITS SOLE DISCRETION WILL DETERMINE WHETHER A DEFECT IS A MANUFACTURING DEFECT AND WHAT TYPE OF CREDIT OR REPLACEMENT SHALL BE ISSUED, IF ANY. DEFECTIVE PRODUCTS MAY BE SUBJECT TO ENGINEERING ANALYSIS AND RECYCLING, AS PART OF OUR CONTINUED COMMITMENT TO IMPROVING THE QUALITY OF OUR PRODUCTS AND THE ENVIRONMENT.
This Limited Warranty and any disputes arising out of or in connection with this Limited Warranty or the condition of the product, documentation or packaging (“Disputes”) shall be governed by the laws of the State of New York, without regard to the conflicts of law principles thereof. The Convention for the International Sale of Goods shall not apply and is specifically excluded. The state and federal courts located in the State of New York, County of New York, United States of America shall have jurisdiction and shall be the exclusive forum for resolution of any Disputes.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION, AND WHICH SHALL NOT BE AFFECTED BY THIS LIMITED WARRANTY. THIS WARRANTY EXTENDS ONLY TO YOU AND CANNOT BE TRANSFERRED OR ASSIGNED. IF ANY PROVISION OF THIS LIMITED WARRANTY IS UNLAWFUL, VOID OR UNENFORCEABLE, THAT PROVISION SHALL BE DEEMED SEVERABLE AND SHALL NOT AFFECT ANY REMAINING PROVISIONS. IN CASE OF ANY INCONSISTENCY BETWEEN THE ENGLISH AND OTHER VERSIONS OF THIS LIMITED WARRANTY, THE ENGLISH VERSION SHALL PREVAIL.
BELTRON LIMITED WARRANTY COVERS ONLY BELTRON BRANDED PRODUCTS. THE WARRANTY DOES NOT EXTEND TO OR OTHERWISE COVER ANY BELTRON CO-BRANDED OR COLLABORATIVE PARTNER PRODUCTS, WHETHER BUNDLED OR SOLD SEPARATELY, OR ANY PRODUCT BEARING A BELTRON TRADEMARK BUT NOT ACTUALLY MANUFACTURED BY OR ON BEHALF OF BELTRON.